Terms of service

OVERVIEW
Welcome to Ubedia! The terms “we”, “our” and “us” refer to Ubedia. Ubedia operates this store and this website, including all associated information, content, features, tools, products and services, in order to provide you, as a customer, with a personalized shopping experience (the “Services”). Ubedia uses the Shopify platform, which enables us to offer you the Services.
The terms and conditions set out below, together with the policies referenced in them (the “Terms of Service” or “ToS”), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they contain important information about your legal rights, including disclaimers of warranties and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not accept these Terms of Service or the Privacy Policy, you must not use or access our Services.

ARTICLE 1 - ACCESS AND ACCOUNT
By accepting these Terms of Service, you represent that you have reached the age of legal majority in your state or province of residence, and you give us your consent to allow your minor children to use the Services on any devices that you own, purchase or manage.
To use the Services, including to access or browse our online stores or to purchase any of
the products or services we offer, you may be asked to provide certain information, such as your email address and your billing, payment and shipping information. You represent and warrant that all information you provide in our stores is accurate, current and complete, and that you have all rights necessary to provide that information.
You are solely responsible for the security of your account credentials and for any activity associated with your account. You may not transfer, sell, assign or license your account to another person.

ARTICLE 2 - OUR PRODUCTS
We have made every effort to display our products and services accurately in our online stores. Please note, however, that the colours or appearance of the products may differ from what is displayed on your screen, depending on the type of device you use to access the store and on its settings and configuration.
We do not warrant that the appearance or quality of the products or services you have purchased will meet your expectations or will be identical to what is presented or rendered in our online stores.
All product descriptions are subject to change at any time, without notice, at our sole discretion. We reserve the right to discontinue the sale of any product at any time and may limit the quantities of any products we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

ARTICLE 3 - ORDERS
When you place an order, you are making an offer to purchase. Ubedia reserves the right to accept or decline your order, for any reason, at its discretion. Your order is deemed accepted only once it has been confirmed in writing by Ubedia. We must receive and process your payment before your order is confirmed. Please review your order carefully before submitting it, as Ubedia may not be able to accept cancellation requests once the order has been confirmed. If your order is declined, modified or cancelled, we will attempt to contact you using the email address, billing address and/or telephone number provided at the time of the order.
Your purchases are subject to the return or exchange conditions set out in our Refund Policy [[LINK]].
You represent and warrant that your purchases are intended for personal or household use, and not for commercial resale or export.

ARTICLE 4 - PRICING AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless expressly stated otherwise, the prices displayed do not include taxes, shipping charges, handling fees, customs duties or import charges.
The prices displayed in our online stores may differ from those offered in our physical stores or on other online platforms operated by third parties. We may, from time to time, offer promotions on our Services that may affect prices and that are governed by terms and conditions separate from these Terms. In the event of a conflict between the terms of a promotion and these Terms, the terms of the promotion will prevail.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made in our stores. You agree to promptly update your information, including your email address, credit card numbers and their expiry dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that: (i) your credit card information is true, correct and complete, (ii) you are authorized to use that card for the purchase, (iii) the charges incurred will be honoured by your card issuer, and (iv) you will pay the charges incurred at the prices displayed, including shipping and handling fees and all applicable taxes.

ARTICLE 5 - SHIPPING AND DELIVERY
We cannot be held liable for any delay in delivery or shipping. All delivery times indicated are estimates and are not guaranteed. We disclaim all liability for delays caused by carriers, customs formalities or any event beyond our control. Title and risk of loss pass to you as soon as the products are handed over to the carrier.

ARTICLE 6 - INTELLECTUAL PROPERTY
Our Services, including, without limitation, all registered trademarks, marks, text, displays, images, graphics, product reviews, video and audio content, as well as their design, selection and arrangement, are the exclusive property of Ubedia, its subsidiaries or its licensors. They are protected by United States and foreign patent, copyright and intellectual property laws.
These Terms permit you to use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any material on the Services without our prior written consent. Except as expressly provided otherwise in these Terms, nothing shall be construed as granting you a licence or any other right in or to any patent, trademark, copyright or other intellectual property of Ubedia, Shopify or any third party. Any unauthorized use of the Services may constitute a violation of federal and state intellectual property laws. All rights not expressly granted in these Terms are reserved by Ubedia.
The Ubedia names, logos, product and service names, designs and slogans are trademarks of Ubedia, its subsidiaries or its licensors. You may not use them without the prior written permission of Ubedia. The Shopify name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans appearing on the Services are the trademarks of their respective owners.

ARTICLE 7 - OPTIONAL TOOLS
You may be given access to third-party customer tools in connection with the Services, tools which we neither monitor nor have any control over or input into.
You acknowledge and agree that we provide access to such tools “as is” and “as available”, without any warranty, representation or condition of any kind and without any endorsement on our part. We disclaim all liability arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion. It is your responsibility to ensure that you are familiar with and accept the terms applicable to those tools, as set out by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including the release of new tools and resources). These new features will be considered an integral part of the Services and will be subject to these Terms of Service.

ARTICLE 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including embedded third-party features). We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites that you choose to access. If you decide to leave the Services to access such third-party materials or websites, you do so at your own risk.
We disclaim all liability for any harm or damage related to your access to third-party websites, or to the purchase or use of any products, services, resources or content on those websites. We encourage you to review the policies and practices of third parties carefully and to make sure you understand them before entering into any transaction. Any claims, complaints, concerns or questions regarding third-party products and services should be directed to the third party concerned.

ARTICLE 9 - RELATIONSHIP WITH SHOPIFY
[NOTE TO MERCHANT: this section accurately describes the relationship between Shopify and your store and should not be deleted or modified.]
Ubedia is powered by Shopify, which enables us to provide you with the Services. However, any sale or purchase made in our Store is made directly with Ubedia. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the sales between you and Ubedia, including any damage, harm or loss resulting from the products or services purchased. You hereby expressly release Shopify and its subsidiaries from any and all claims, damages and liability arising from or relating to your purchase and your transaction with Ubedia.

ARTICLE 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, available here [LINK], and certain personal information may also be subject to Shopify’s Privacy Policy, available here. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve them. The information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties who may be located in countries other than the one in which you reside, in order to provide you with the services. See our privacy policy [LINK] for further details on how we, Shopify and our partners use your personal information.

ARTICLE 11 - FEEDBACK
If you submit, upload, publish, email or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable and non-exclusive licence to use, reproduce, modify, publish, distribute and display such Feedback for any purpose, including commercial purposes. We may, for example, exercise our rights under this licence to operate, provide, evaluate, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service.
You further represent and warrant that: (i) you own or hold all rights necessary in the Feedback; (ii) you have disclosed any compensation or incentive received in connection with the submission of your Feedback; (iii) your Feedback complies with these Terms. We are and will be under no obligation (1) to keep your Feedback confidential; (2) to pay compensation for your Feedback; (3) to respond to your Feedback.
We may, but are not obliged to, monitor, edit or remove any Feedback that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, libellous, pornographic, obscene or otherwise objectionable, or that infringes the intellectual property rights of any party or these Terms of Service.
You agree that your Feedback will not infringe any right of any third party, including copyright, trademark, data protection, personality rights or other personal or proprietary rights. You further agree that your Feedback will not contain any defamatory, unlawful, abusive or obscene material, nor any computer virus or malware that could affect the operation of the Services or of any related website. You may not use a false email address, impersonate any person, or otherwise mislead us or any third party as to the origin of any Feedback. You are solely responsible for your Feedback and for its accuracy. We disclaim all liability and accept no responsibility for any Feedback posted by you or by any third party.

ARTICLE 12 - ERRORS, INACCURACIES AND OMISSIONS
The Services may occasionally contain information that includes typographical errors, inaccuracies or omissions, in particular relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or product availability. We reserve the right to correct any error, inaccuracy or omission, and to change or update information or cancel orders if any information is inaccurate, at any time and without prior notice (including after you have submitted your order).

ARTICLE 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You are strictly prohibited from accessing or using the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) in violation of any international, federal, provincial, state or local regulation, rule or law; (c) in any manner that infringes the intellectual property rights of Ubedia, Shopify or any third party; (d) to harass, abuse, insult, harm, defame, libel, disparage, intimidate or otherwise prejudice any of our employees or any other person; (e) to submit false or misleading information; (f) to send, knowingly receive, upload, use or re-use any content that does not comply with these Terms; (g) to transmit or procure the sending of any advertising or promotional material, including “spam”, “chain letters”, “junk mail” or any other similar solicitation; (h) to impersonate or attempt to impersonate any person or entity; (i) to engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, in our assessment, may harm Ubedia, Shopify or the users of the Services or expose them to any liability.
In addition, you agree not to: (a) upload or transmit viruses or any other malicious code that could affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any part of the Services; (c) collect or track the personal information of others; (d) engage in spam, phishing, pharming or pretexting through the Services; (e) use any robot, spider, scraping, data harvesting or data extraction tool, automated device, AI tool (including agentic AI) or any automated or manual means to access the Services; (f) interfere with, circumvent or disable any security or authorization features, robot exclusion headers or any other measure we put in place to restrict access to the Services. We reserve the right to suspend, disable or terminate your account at any time and without notice if we determine that you have breached any provision of these Terms.

ARTICLE 14 - AGENTS
14.1 This section (the “Agent Terms”) applies if you use, authorize, enable or cause the deployment of an Agent to access, use or interact with the Services. An “Agent” means any software or service acting autonomously or semi-autonomously on behalf of, or at the direction of, a person or entity, and which may run on a device owned or used by a person without direct supervision.
14.2 No Agent may access, use or interact with the Services unless it identifies itself at all times and operates in strict compliance with the conditions set out in section 14.4 below. In addition, no Agent may access, use or interact with the Services if we have asked that Agent to refrain from accessing, using or interacting with any service.
14.3 We may limit, including by technical means, whether and how an Agent accesses, uses and interacts with the Services.
14.4 Agents must: (i) in all HTTP/HTTPS requests, indicate that the request originates from an Agent and disclose the name of the Agent by including the following in the user agent string: “Agent/[agent name]”; (ii) not conceal or disguise the fact that the access, use or interactions originate from an Agent, including by (a) mimicking human behaviour or interaction patterns, or (b) circumventing or completing CAPTCHAs or measures intended to distinguish computer use from human use; (iii) answer honestly any question or prompt intended to determine whether the interactions originate from a human or a computer; (iv) not circumvent or avoid any measure intended to block, limit, modify or control Agents’ access to, use of or interactions with the Services.

ARTICLE 15 - TERMINATION
We reserve the right to terminate this agreement or your access to the Services (or any part thereof), in our sole discretion, at any time and without notice. You will remain liable for all amounts due up to and including the date of termination.
The following sections will survive any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provision which by its nature is intended to survive termination.

ARTICLE 16 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available for general information purposes only. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and warranties with respect to any consequences arising from the use of such information by you, by any other visitor to the Services or by any person who may be informed of its contents.
EXCEPT AS EXPRESSLY STATED BY [MERCHANT], THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THEM ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT ANY WARRANTY, REPRESENTATION OR CONDITION OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE EXCLUSION OF IMPLIED OR OTHER WARRANTIES, SO THIS EXCLUSION MAY NOT APPLY TO YOU.

ARTICLE 17 - LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL [MERCHANT], OUR PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, NOR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY DAMAGE, LOSS OR CLAIM, OR FOR ANY DIRECT, INDIRECT, INCIDENTAL, EXEMPLARY, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE, SAVINGS OR DATA, REPLACEMENT COSTS OR ANY OTHER SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR OF ANY PRODUCT OBTAINED THROUGH THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY WHATSOEVER TO YOUR USE OF THE SERVICES OR OF ANY PRODUCT, INCLUDING, WITHOUT LIMITATION, ANY ERROR OR OMISSION IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR OF ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THEIR POSSIBILITY.

ARTICLE 18 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Ubedia, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers, from and against any loss, damage, liability or claim, including reasonable attorneys’ fees, owed to a third party and arising out of (1) your breach of these Terms of Service or of the documents they incorporate by reference, (2) your violation of any law or of the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any claim covered by this indemnity, provided that a failure to notify promptly will not relieve you of your obligations unless you are materially prejudiced as a result. We may assume the defence and settlement of any claim at your expense, including the selection of counsel, but we will not settle any claim involving non-monetary obligations on your part without your consent (which you may not unreasonably withhold). You will cooperate in the defence of claims covered by this indemnity, including by providing relevant documents.

ARTICLE 19 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such a determination shall not affect the validity or enforceability of the remaining provisions.

ARTICLE 20 - WAIVER; ENTIRE AGREEMENT
The failure to exercise or to enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision.
These Terms of Service, together with any policies or operating rules posted by us on this site or in respect of the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service. They supersede any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, without limitation, any prior versions of the Terms of Service).
Any ambiguity in the interpretation of these Terms of Service shall not be construed against the drafting party.

ARTICLE 21 - ASSIGNMENT
You may not delegate, transfer or assign this agreement, or any of your rights or obligations under these Terms, without our prior written consent. Any attempted unauthorized assignment shall be null and void. We may transfer, assign or delegate these Terms and our rights and obligations without your consent or prior notice.

ARTICLE 21 bis - SUBSCRIPTIONS
21 bis.1 Purpose. In addition to individual sales, Ubedia (SARL AJIRO) offers two recurring-payment subscription plans: (i) the “Ritual Subscription”, which allows you to receive each month the pouch of your choice from the eligible product range, with a 20% discount on the retail price then in force (by way of example, the 200 g size at €13.52 instead of €16.90); and (ii) “The Surprise Box”, priced at €9.90 per month, comprising a surprise powder in a 100 g size selected by us. Prices are stated in euros, inclusive of all taxes, and exclude any shipping charges, which are brought to your attention before you confirm your subscription.
21 bis.2 Subscription and term. The subscription is taken out online, takes effect upon confirmation of the first order and is entered into for an indefinite term, with no minimum commitment period. It renews automatically from month to month until it is terminated in accordance with article 21 bis.5.
21 bis.3 Recurring payment. By subscribing, you expressly authorize Ubedia to charge the payment method you have registered with the amount of the subscription, each month, on the anniversary date of your first order. Recurring payments are processed by our payment provider (Shopify Payments), which alone retains your payment method data. You undertake to keep this information accurate and up to date. If a charge fails, we may re-present the payment and suspend deliveries until the matter is remedied; failing remedy within a reasonable time, the subscription may be terminated automatically.
21 bis.4 Price and discount. The 20% discount attached to the Ritual Subscription is granted in consideration of the subscription being maintained: it applies only to the billing dates of the current subscription and ceases to have effect as from termination, the subscriber then reverting to the retail price for one-off orders. Any change to the subscription price will be notified to you by email at least thirty (30) days before it takes effect; you may terminate free of charge before that date, failing which the change will be deemed accepted for subsequent billing dates.
21 bis.5 Amendment, pause and termination. You may at any time, free of charge, without penalty and without having to give reasons, from your customer account (“Subscriptions” section) or by email to contact@ubedia.com: change the product, the size, the delivery address or the payment method, pause your subscription, or terminate it. Any request recorded takes effect on the next billing date. Orders already invoiced or in preparation as at the date of your request will be honoured and delivered; the current billing period, already paid for, does not give rise to any pro rata refund.
21 bis.6 Right of withdrawal. In accordance with Articles L. 221-18 et seq. of the French Consumer Code (Code de la consommation), you have a period of fourteen (14) days from receipt of the first delivery under your subscription to exercise your right of withdrawal, without having to give reasons and without bearing any costs other than those provided for by law. Exercising this right in respect of the first delivery entails termination of the subscription. However, in accordance with Article L. 221-28 of the same code and with our Refund Policy, the right of withdrawal may not be exercised in respect of goods liable to deteriorate or expire rapidly, nor in respect of goods unsealed after delivery which cannot be returned for reasons of hygiene or health protection: our food products which have been opened, unsealed or started may therefore be neither taken back nor refunded.
21 bis.7 Availability and composition. Subscriptions are fulfilled subject to available stock. The composition of “The Surprise Box” is determined freely by Ubedia and may vary from month to month; no specific product may be demanded on that basis. If the product selected under the Ritual Subscription is unavailable, we will inform you and may offer you an equivalent product or postpone delivery; failing your agreement, the billing period concerned will be refunded to you.
21 bis.8 Contact and mandatory provisions. Any question or complaint relating to subscriptions may be sent to contact@ubedia.com. The provisions of this article apply without prejudice to the mandatory consumer-protection provisions of the French Consumer Code (Code de la consommation).

ARTICLE 22 - GOVERNING LAW
These Terms of Service, and any separate agreement under which we provide you with the Services, shall be governed by and construed in accordance with the federal laws and the laws of the states or territories of the competent courts in the jurisdiction in which Ubedia has its registered office. You and Ubedia expressly consent to the territorial and personal jurisdiction of those courts.

ARTICLE 23 - HEADINGS
The headings used in this agreement are included for convenience only and will not affect or limit the interpretation of these Terms.

ARTICLE 24 - CHANGES TO THE TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our site periodically for any changes. We will notify you of any material change to these Terms in accordance with applicable law, and such changes will take effect on the date indicated in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms constitutes acceptance of those changes.

ARTICLE 25 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at the following address: contact@ubedia.com.
Our contact details are set out below:
Ubedia — SARL AJIRO
contact@ubedia.com
Immeuble Hemiris, 115 rue Claude Nicolas Ledoux, 13290 Aix-en-Provence, France
SIREN 988 460 317 — RCS d'Aix-en-Provence
Intra-Community VAT No.: FR74 988 460 317